Vermont Castings

Well for starters you could have your techs actually call the customer to discuss the problem and related details. Best case they could tell me they are familiar with the issue and know what can be done.

Worst case they are clueless. This makes more more sense to me than..."schedule a service call to look at fan runs continuously problem".

I just need technical information on a Vermont castings dauntless recall can you please call me so we can resolve the issue 973.978.8261

Works great! Stylish design, high quality cast iron and looks great in our Family room.

It really helps us off set heating costs in our cold winters. Buy process was easy and install took about 1/2 day.

Now to just stack up our wood for next year and we should be set. I would highly recommend Vermont Castings.

Purchased a bermont Castings stove from their Laconia NH dealer that included install and a lined chimney. Prior to install, installers verified the stove and chimney were good to go.

Once installed the draft lever was discover to be disconnected and the ash tray could not be closed.

Biggest issue is fire can not be maintained on the box without the front doors cracked open. When unattended in that position stove over heats and fire department told us not to use it. Its been a year now and the dealer says the stove is too small and they recommend buying a bigger one. It is impossible to speak with Vermont castings.

Ive owned another Vermont castings stove thats 50 years old and it works perfectly.

This new stove does not breath properly and will not maintain a fire other than an open fireplace setting.

Do not buy from this company. Find another brand.

All I wanted was a set screw for my Madison wood stove door. Such a simple thing to replace but either I have to spend more money for the complete assembly or go on a witch-hunt trying to find a replacement.

Aspen Model 1920

Been using Wood burning stoves my entire life with no fuss, but now that my landlord decided on this Vermont Casting, Aspen stove, I've tapped into anger reserves I never knew were humanly possible. Not even kidding, even a little... at all!

New stove, one week old, smoking, back flaming, defective, I believe it has concrete in the air channels, get worst every time used, no longer safe to use, company has been in contact others have same issues, Not safe!do not purchase

Brand-new Aspen c3 handle broke, got a replacement this summer and the handle is malfunctioning again.

Could not reach tech support phone system not clear on tech support and would not read any response from my phone

Encore wood stove access cover is poorly designed so that it is not secure and will eventually begin falling out.

The company will not help remedy this problem. Be aware.

We bought a Vermont Castings wood stove in 1993 and it served us faithfully until 2013 when our house with the stove burned to the ground in a wildfire. The only thing that survived the 2000 degree fire was the stove. Here it is in 2020 where we are trying to repurpose it.

Awesome little stove. Bought my first Vermont Castings vigilant call burning stove in 1990.

Awesome stove back then. Just moved into a new house with no fireplace. Opted for the Intrepid wood stove it is as well built as my original stove. I have been check my burn times and have it down to a science.

I have found that before bed I get a good full ash bed and put in two 4 to 6 inch logs unsplit. I get them burning and close the damper and set the temp up @ 500 degrees. Wake up at 6 am and still have glowing ash with stove surface temp @ of 400 degrees. Not bad for a little parlor stove.

Also the coolers are great I got the burgundy. Love my stove!

Office dress sock developed hole. Darn Tough replaced very promptly.

I am not a rookie with woodstoves, I have owned 5. The Intrepid was in the house I bought a few years ago, the local woodstove suggested a new flue liner, I did that for over $1,000.

The fact is this woodstove and I am sure all of this model just plain suck. The books says 4.5 hour burn time, sure if you are not getting any heat out of it and yes I use dry (seasoned) hard wood (mostly red oak). Say hello to slick marketing and the work "Vermont" in the name of a woodstove. Superior to this piece of *** are Russo (out of business) Temp Wood (out of business), Fisher (out of business) and onither one I got out of the want advertiser years ago.

Don't believe the Vermont Castings hype. They suck!

Before you purchase a Vermont Castings product, be forwarned

I own a wood stove which looks and preforms its function quite well. As with anything, from time to time it needs some maintenance. This is were things go horribly wrong.

This company only deals with local suppliers and have no way for the end consumer to contact the company. It is deliberatly set up this way. The company was apparently horrendously mismanaged.

The dealers and any web info makes it seem like everything is perfectly ok with this company, they still have inventory to peddle. If the consumer needs parts for a product, and I would guess warrantee work, there is no support for this. The run around begins and the hope the frustrated consumer gives up.

If you purchase one of their products do so with this knowledge