Vermont Castings

I have a three year-old Vermont casting woodstove, a defiant 2040 unit and the rear refractory and cover plate. Keep on getting damaged.

I purchased a new replacement part which is now completely redesigned and cost me almost $700 not including any additional installation fees, I feel with a new Vermont casting stove I shouldnt be having to pay another thousand dollars only after a few years. I look forward to their response.

Installed Defiant woodstove. Had overheat issues from the beginning.

Catalyst failed on a monthly basis. Customer service I am not trained to troubleshoot. Manual threatens customers against any modifications. Blamed problem on stack height.

EPA 2015 requires manufacturer to specify stack limitations. They sent their chimney sweep to measure stack pressures and found nothing wrong. Claimed overheat is okay, despite manual warning against 700°F operation. Told Delaware consumer protection that the customer did not know how to use the offering chimney sweep report.

Refused to provide the report to the customer. Voided warranty in the first few months. Overheat problem fixed immediately by the customer by installing outside air tubing for indoor use.

Catalyst problem fixed by the customer by increasing thickness from 1 to 2. Three years on catalyst so far.

Do not buy Vermont Castings. A dealer employee came to check and, if necessary, replace the primary air thermostat, primary air assembly, and damper gasket as I requested. However, the employee had no idea what to do and asked if we had a manual. The service call cost $300 plus tax, and yet he did nothing. He removed the heat shield and said the primary air valve was okay.

I emailed the business, and the employee returned to replace the damper gasket. Yet again, the employee was clueless. He said, 'I have no idea how to get the damper out,' and asked for the manual. After spending $360, nothing was solved and the stove continues to overheat.

My recommendation to every woodstove forum is this: do not buy Vermont Castings woodstoves. They are expensive, complicated, and costly to maintain. There is no one knowledgeable enough to repair them. I paid $360.00 for extremely poor workmanship.

The paint is peeling off the inside of the lid after only 1 year of use. Never overheated, just regular family use. Would not recommend it and will never buy it again!

Nothing happened! Im looking for a part- I did go online but was unable to find the part- Im not pissed off- yet

Well for starters you could have your techs actually call the customer to discuss the problem and related details. Best case they could tell me they are familiar with the issue and know what can be done.

Worst case they are clueless. This makes more more sense to me than..."schedule a service call to look at fan runs continuously problem".

It would be most instructive if one of your trained service techs would actually call me as I have requested rather than just suggesting that I schedule a service call.

Thank you, a not too impressed VC product owner.

I just need technical information on a Vermont castings dauntless recall can you please call me so we can resolve the issue 973.978.8261

Works great! Stylish design, high quality cast iron and looks great in our Family room.

It really helps us off set heating costs in our cold winters. Buy process was easy and install took about 1/2 day.

Now to just stack up our wood for next year and we should be set. I would highly recommend Vermont Castings.

Purchased a bermont Castings stove from their Laconia NH dealer that included install and a lined chimney. Prior to install, installers verified the stove and chimney were good to go.

Once installed the draft lever was discover to be disconnected and the ash tray could not be closed.

Biggest issue is fire can not be maintained on the box without the front doors cracked open. When unattended in that position stove over heats and fire department told us not to use it. Its been a year now and the dealer says the stove is too small and they recommend buying a bigger one. It is impossible to speak with Vermont castings.

Ive owned another Vermont castings stove thats 50 years old and it works perfectly.

This new stove does not breath properly and will not maintain a fire other than an open fireplace setting.

Do not buy from this company. Find another brand.

All I wanted was a set screw for my Madison wood stove door. Such a simple thing to replace but either I have to spend more money for the complete assembly or go on a witch-hunt trying to find a replacement.

Aspen Model 1920

Been using Wood burning stoves my entire life with no fuss, but now that my landlord decided on this Vermont Casting, Aspen stove, I've tapped into anger reserves I never knew were humanly possible. Not even kidding, even a little... at all!

New stove, one week old, smoking, back flaming, defective, I believe it has concrete in the air channels, get worst every time used, no longer safe to use, company has been in contact others have same issues, Not safe!do not purchase

Brand-new Aspen c3 handle broke, got a replacement this summer and the handle is malfunctioning again.

Could not reach tech support phone system not clear on tech support and would not read any response from my phone